1. When should I send my Save The Date cards?
Yay! It’s finally happening! You have set a date for your wedding and you just can’t wait to tell the world! If you have already completed your guest list, your next step is getting those Save The Date cards ordered and posted out.
In general terms, etiquette dictates that you should send your Save The Dates 6 to 12 months before your wedding date to help your guests reserve the date so that they can start planning accordingly. Don’t forget, if you have friends or family that live far away from the wedding location, they will need plenty of time to make arrangements.
2. When should I send my wedding invitations?
In general, 4 to 6 months is enough time, especially if you have already handed out your save the date cards. The invites will be a reminder of your wedding date for all your guests and will provide further information about your big day like directions to your wedding venue or what to expect in terms of a timeline or the wedding menu.
3. How many invitations will I need?
To work out how many wedding invitations you will need to order, have a look at your finalised guest list and allocate just one invitation to each of the following:
- Married/living together couple – 1 invitation
- Family (including children) – 1 invitation
- Members of your bridal party – 1 invitation each
- Single friends & family – 1 invitation each (decide whether you are allowing ‘plus ones’)
4. Do your designs come in different colours?
We are more than happy to accommodate colour changes. Please get in touch via email so that we can have a chat!
5. Can I have different wording on my wedding stationery?
Of course! Changing wording is not a problem as long as it fits within the card.
6. What information do I need to include on my guest information card?
Your information card is the perfect place to give your guests directions to your wedding venue, requirements about dress code or nearby accommodation and transport.
7. Can I have extra cards with my invitation set?
Sure! Our basic sets include invitations, information cards, RSVP cards and envelopes. You can choose to add extra cards or add-ons like menu cards, timeline cards, wish cards, envelope liners or belly bands!
8. Should we order all our stationery at the same time?
We advise you to start with your save-the-date and wedding invitations.
Once you have received your RSVP cards back, that will give you an idea of how many place cards, table plans, table numbers and wedding order of service booklets you need so you can order accordingly.
9. Can I have guest names printed on my invitations?
Your guest’s names can be printed on your main invitation card for an extra 95p per card. Please get in touch with us to book this service.
10. Do you offer a bespoke design service?
We are more than happy to hear about your exciting design ideas and work with you! We can also print your design!
11. Can I order a sample?
Sure. Select quantity 1 from the listing and we will post your sample to you within a week!
12. Returns and cancellations?
At Knot and Fleur we follow a straightforward customer service policy. We want you to be thrilled with your stationery because we are real people, always willing to help. If you are unsatisfied in any way, please contact us. In the event of an error on our end, we’ll fix it asap, no questions asked within 14 working days from receiving your order.
While we are committed to customer satisfaction, we do have some specific cancellation and return policies for certain cases. Those instances can be found below:
Customer Approved errors. We cannot accept returns or process refunds due to errors on approved proofs (e.g. typos), regardless of where the error originated. While we do our best to call attention to any errors we may see during the proofing process, final proofing is ultimately the responsibility of the client. Once approved, your stationery will print exactly as shown in the final proofs.
Should you find an error on your stationery, please contact us. We offer a discounted reprint and complimentary rush service for customer approved errors.
If your printed stationery does not match your approved proof, please contact us immediately and we will reprint the affected pieces free of charge.
Printed Colours VS Screen Colour. We are unable to accept returns because your printed stationery does not match the colours you see on your screen. This is because all monitors and screens display colour differently and may not accurately represent how your order will print.
If you are concerned about colour, we highly recommend ordering a sample.
If for some reason you do not like the colours you chose, please contact us. We’ll be happy to work with you on a discounted reprint.
Cancelling after approval to print. Should you need to cancel or make a change after print approval, please contact us asap. Depending on whether your order has gone into production, we may be able to cancel it and process your refund less the design costs.
Returning personalised stationary or favours. Custom printed stationery or favours are not returnable. This is because custom printed items are created on a per order basis and cannot be resold.
